"VMO is an ambassador of value-based culture, its unfolding is due to the focus on the customer experience, thus offering a new way of managing projects and processes within organizations. "

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Most of the books that you will find on the market about a new methodology, method or practice, have authors who seek to convince you about how important, disruptive and innovative their discovery is, they will tell you famous cases, which are often post-result analyzes .

 

Such post-mortem analyzes are usually biased as we can see the bright spots of what went well, but the minutiae behind the success are lost, the result is almost always a theoretical model, which in practice suffers from various influences to be executed.

 

It is not our case. This book is a conversation, the logical sequence of our work experience building a Value Management Office (and closing it) in a Service Management Software company. The idea of this book is to nourish you with the concepts and variables we encountered along the way, tell you our mistakes and successes, and prepare you so that you can make your mistakes and successes yourself. It is about empiricism, with the report of our experience.