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OF BUSINESS

Mapa da Empatia

Pontos da Jornada

Brainstorm

Mapa da Empatia
1/4
PERCEPTION
intelligence of innovation
Design thinking - personas, map of empathy, hairline;
Consumer journey;
User experience;
Blueprints;
Sprint Design;
Kanban Agile;

BSC

Análise de mercado

Business Canvas

BSC
1/10
STRATEGY (ADVISORY)
intelligence of competitiveness
Balanced Scorecard;
Strategic planning;
Competitive forces;
OKR's and KPI's;
Economic viability;
Leadership focused on serving;

Scrum

Workshops


Scrum
1/4
TRAINING
value-added intelligence
Agile Service Management;
Change Management;
Problem management;
Support the construction of RFP's, RFQ and RFI;
Supplier and Contract Management.




1/5
GOVERNANCE
Customer Image Intelligence
Stakeholder Mapping;
LGPD suitability;
Decision monitoring;
Transparency management;
Crisis Management;
response plan to Scratchs.

Macro Processos

Análise da qualidade

Prototipação

Macro Processos
1/5
PROCESS METHODOLOGY
data intelligence
Process diagnosis;
Design and modeling of horizontal and vertical processes,
Process improvement;
Digital transformation;
Creation and maintenance of indicators;
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