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OF BUSINESS

PERCEPTION
intelligence of  innovation
  • Design thinking - personas, map of empathy, hairline;

  • Consumer journey;

  • User experience;

  • Blueprints;

  • Sprint Design;

  • Kanban Agile;

STRATEGY (ADVISORY)
intelligence of  competitiveness
  • Balanced Scorecard;

  • Strategic planning;

  • Competitive forces;

  • OKR's and KPI's;

  • Economic viability;

  • Leadership focused on serving;

TRAINING
value-added intelligence

  • Agile Service Management;

  • Change Management;

  • Problem management;

  • Support the construction of RFP's, RFQ  and RFI;

  • Supplier and Contract Management.

GOVERNANCE
Customer Image Intelligence

  • Stakeholder Mapping;

  • LGPD suitability;

  • Decision monitoring;

  • Transparency management;

  • Crisis Management;

  • response plan to  Scratchs.

PROCESS METHODOLOGY
data intelligence
  • Process diagnosis;

  • Design and modeling of horizontal and vertical processes,

  • Process improvement;

  • Digital transformation;

  • Creation and maintenance of indicators;

© Copyright

The Projectiles  / © 2018 founded by  Raphael Costa.

An initiative WLTR independent auditors do brasil ltda. 36.065.190/0001-72   Av Paulista, 2560 Consolação - São Paulo / SP  / Tel: (11) 2345-5678 Email:  contato@wltr.com.br

Delivery policy: links to courses are sent by email within 48 hours. Classes are scheduled following availability of the class schedule.

Return policy: orders can be canceled free of charge within 24 hours after completion, classes can be exchanged with 7 days notice for classes with a teacher.

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