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OF BUSINESS

PERCEPTION
intelligence of  innovation

  • Design thinking - personas, map of empathy, hairline;

  • Consumer journey;

  • User experience;

  • Blueprints;

  • Sprint Design;

  • Kanban Agile;

STRATEGY (ADVISORY)
​ intelligence of  competitiveness

  • Balanced Scorecard;

  • Strategic planning;

  • Competitive forces;

  • OKR's and KPI's;

  • Economic viability;

  • Leadership focused on serving;

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TRAINING
value-added intelligence

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  • Agile Service Management;

  • Change Management;

  • Problem management;

  • Support the construction of RFP's, RFQ  and RFI;

  • Supplier and Contract Management.

GOVERNANCE
​ Customer Image Intelligence

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  • Stakeholder Mapping;

  • LGPD suitability;

  • Decision monitoring;

  • Transparency management;

  • Crisis Management;

  • response plan to  Scratchs.

PROCESS METHODOLOGY
​ data intelligence

  • Process diagnosis;

  • Design and modeling of horizontal and vertical processes,

  • Process improvement;

  • Digital transformation;

  • Creation and maintenance of indicators;

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